Refund policy

 

Returns & Refunds Policy
We want you to love what you wear. If something’s not right, you can return eligible items within our guidelines below.

Return Eligibility
You can return items if:

They are sent back within 14 days of delivery

They are unworn, unwashed, in original condition, and have tags attached

You include proof of purchase (order number or confirmation email)

How to Start a Return
To request a return:

Email us at onewayattire@outlook.com, or

Fill out the Contact Us form on our website

Once your return is approved, we will provide return instructions by email.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a tracked delivery service, as we are not responsible for returns lost in transit

Non-Returnable Items
For hygiene reasons, certain items such as underwear or earrings cannot be returned unless faulty.

Items marked as “Final Sale” or “Clearance” may also be non-returnable, which will be clearly stated on the product page.

Faulty or Incorrect Items
If your item arrives damaged or is not what you ordered, please contact us within 7 days of delivery. We’ll arrange a replacement or full refund, including return postage if applicable.

Exchanges
We do not currently offer direct exchanges. If you’d like a different size or item, please return the original item for a refund and place a new order.

Refunds
Once we’ve received and inspected your return, we’ll notify you of the outcome and process your refund within 5–7 working days.

Refunds are issued to your original payment method.

📧 Have a question?
We’re happy to help: onewayattire@outlook.com